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A. CONFIRMATION : Travel House of Egypt shall accept all program offers and act accordingly only upon receiving a written confirmation, from the client. B. RESPONSBILITIES : In making any arrangement under this agreement (with regard to all services being rendered to the client under this agreement), Travel House of Egypt shall act as agent only for and on behalf of the client. Therefore, Travel House of Egypt , its employees, representatives and other parties, agents or organization, collaborating with Travel House of Egypt shall in no way be held liable or accountable for any delay, unless such event is caused by intent or gross negligence of Travel House of Egypt or one of its employees or representatives. C. PRICES : 1. Prices quoted are valid for the respective tour program only and are based on the mentioned number of tour members and on the rates for accommodation/meals, transportation etc. ruling on the date of operation. Prices are subject to alteration only in case of any governmental laws, rules or regulations. 2. Quoted prices include (unless otherwise stated) : - Accommodation in first class/deluxe hotels according to the Egyptian Ministry of Tourism evaluation. - Meals as stated. - Luggage/porter charges at hotels, as well as at airport and railway stations. - Transportation by air-conditioned, deluxe buses. - Professional guide archaeologist. - Bus driver. - Tour Coordinator. - Included sightseeing / excursions or other special interest programs as stated (transportation, admission fees, guide fees etc …). - Unless otherwise stated, prices quoted will be shown in U S Dollars. They do not include passport and/or visa fees, airport embarkation taxes, customs, personal accident or luggage insurance, beverages and other items of a purely personal nature. Gratuities to guides, drivers, hotel and cruise staff should be paid directly by the organizer to those who supplied the services. D. CANCELLATIONS AND REFUNDS : 1. Travel House of Egypt reserves the right to either cancel or not provide any services which have not been fully prepaid in accordance with the payment schedule shown in each offer, or if mentioned number of tour members decreased to less than the number previously quoted. 2. In the event any tour program is cancelled partially or totally by the client or by Travel House of Egypt according to the subparagraph above, Travel House of Egypt will refund all deposits paid after deducting all out - of - pocket disbursements, if any, made by Travel House of Egypt in connection with the preparations of the tour program. 3. Client and Travel House of Egypt reserve the right to cancel any or all services in the event of “force majeure” at the places of destination of their tour program such as flood, drought, fire, war, civil commotion or disturbance, riots, acts or threats of terrorism, or breakdown of public services. 4. No refunds can be granted for services partially or entirely unused. E. PAYMENT : 1. Upon receiving acceptance of the tour program, an initial deposit of 25% is required. 2. The remaining balance of 75% is required 45 days prior to arrival. 3. All payments are acceptable only via wire transfer to Travel House of Egypt’s bank account, which will be advised with offer confirmation. F. EXTRAS : Any optional / extra service not mentioned in the Travel House of Egypt offer and requested during the course of the tour program, will be invoiced and payable prior to execution of such additional service. G. COMPLAINTS : In case of any complaints, the client must immediately notify Travel House of Egypt in writing within 48 hours of incident in order to rectify the matter as soon as possible. H. SITE INSPECTION: Most incentives and conventions entail one or more site inspections and we welcome these as an opportunity for showing our clients some of the facilities Egypt has to offer for successful programs, therefore the following policy guidelines may prove helpful: 1. Whenever possible, we secure complimentary or reduced rate facilities from hotels and other suppliers on your behalf. 2. We invoice all other costs i.e. net disbursements / out-of-pocket expenses, to you, at net cost. 3. If the projected program materializes (for you and us) we absorb 50% of the cost of site inspection (excluding flight tickets), retroactively by crediting your portion of the invoiced costs at the “final billing stage”. We look forward to handling your inspections with the same care and attention as we devote to our group operations, and at the lowest possible cost to you. While recognizing that, in scheduling a site inspection visit, you are often subject to limitations imposed by your client, we would ask you to consult us – by giving us as much advance notice as possible – before finalizing the dates of your proposed visit. |
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